This is a customer-focussed role where you will meet and interact with a wide range of people, handling cash, completing sales with an eye for detail and answering phones if you are comfortable to. Full training is provided and there will be lots of support around you from the shop team.

Typical tasks include:

· Engaging with customers and serving them in a helpful and friendly way

· Answering questions from customer, donors and supporters

· Communicating with fellow volunteers about what has sold and needs re-stocking

· Honing your retail and cashier skills behind the till and taking payments

· Helping with administration and reception duties around the till area

· Promoting Gift Aid and sales campaigns

Volunteering with the British Heart Foundation comes with plenty of benefits too…

· A 25% discount on donated goods and 10% discount on New Goods in our shops

· Unlimited, free, and confidential support by Retail Trust

· Access to training and development

· Reasonable travel expenses and mileage reimbursed if doing 3 hours per shift

· Refreshments available, free parking available on site

· Volunteer certificates, references and long service awards provided

· Access to discounts with other retailers

Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.