You will be using our online collections software to process online collection booking requests, with full training provided. This is a busy front of house role for those who are comfortable on the phone and like to be in the thick of it, making a huge difference in helping us continue to fund lifesaving research. Once trained, you have the opportunity to work in the back office in a quieter atmosphere. Either way, full training and lots of support from the shop team is available!

Typical tasks include:

· Dealing with face-to-face, phone and online enquiries, supported by the team

· Reception and front of house duties, helping around the cashier desk

· Completing administration procedures accurately

· Arranging collections of donations via our local van team

Volunteering with the British Heart Foundation comes with plenty of benefits too…

· A 25% discount on donated goods and 10% discount on New Goods in our shops

· Unlimited, free, and confidential support by Retail Trust

· Access to training and development

· Reasonable travel expenses/ mileage reimbursed if you volunteer for more than 3 hours per shift

· Refreshments available, free parking available on site

· Volunteer certificates, references and long service awards provided

· Access to discounts with other retailers

Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.